Leadership Team | Experienced BPO & Outsourcing Leaders

Seasoned professionals with over a century of collective industry experience.

Our Management Team

Biplab Saha

Director & CEO

An alumnus of IIT Delhi and a seasoned IT–BPO leader with over 25 years of experience across IT solutions, finance, and the global BPO ecosystem.
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Biplab Saha

Director & CEO

An alumnus of IIT Delhi and a seasoned IT–BPO leader with over 25 years of experience across IT solutions, finance, and the global BPO ecosystem.After years of building and leading high-growth offshore ventures, Biplab channelled his experience into social entrepreneurship, proving that operational excellence and social impact do not have to live in separate worlds. His transition into the social sector began at the Piramal Foundation where he played a pivotal role in scaling Source-for-Change, an all-women rural BPO in Rajasthan. Before this shift, Biplab held leadership roles across the global BPO and technology ecosystem. He co-founded a mortgage origination company in the United States, led teams in fast-growing offshore operations, and worked across the technology stack. His corporate journey culminated as Senior Vice President at CyberMedia Services Ltd. where he led the offshore publishing services SBU of the CyberMedia Group. Biplab’s pioneering work in the rural BPO space has been widely recognised. He has been invited to leading national and international platforms to share his perspective on inclusive business models. His work has been profiled by Outsourcing Center, a leading global outsourcing publication and he has been a finalist at multiple prestigious forums, including the Power of Ideas (IIM Ahmedabad & The Economic Times) and the DEF Manthan Awards South Asia for Digital Inclusion and Development.

Pankaj Thapliyal

Head of Operations

With over 20 years of experience across Supply Chain Management, software services, and the BPO sector, Pankaj brings deep operational ..
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Pankaj Thapliyal

Head of Operations

With over 20 years of experience across Supply Chain Management, software services, and the BPO sector, Pankaj brings deep operational discipline and executional excellence to the organisation.As Head of Operations, Pankaj plays a critical role in driving delivery stability, operational efficiency, and continuous improvement. He has extensive expertise in team management, analytics-led transitioning, process optimisation, and training, ensuring that operations are not only efficient but also resilient and scalable. Earlier in his career, Pankaj has worked across diverse operational environments, including roles as Senior QA Analyst at Competent Software Ltd. and SCM Coordinator at Om Logistics. Holding an MSc in Mathematics from HNB University, his strong analytical foundation combined with hands-on operational leadership, enables him to deliver measurable outcomes across complex business operations.

Balbir Negi

ISMS & IT Lead

He has spent his career building enterprise-grade technology backbones, resolving complex technical challenges, and ensuring ..
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Balbir Negi

ISMS & IT Lead

He has spent his career building enterprise-grade technology backbones, resolving complex technical challenges, and ensuring consistently high service uptime. Prior to his current role, Balbir held technology leadership and tech-support roles at Wipro Infotech where he worked closely with large enterprise environments and mission-critical systems. Backed by a strong academic foundation, a Bachelor of Computer Applications and a Postgraduate Diploma in IT, and industry certifications including Cisco (CCNP) and Microsoft (MCSE), Balbir blends hands-on technical expertise with long-term operational foresight. The result is infrastructure that is resilient, secure, and built to support innovation without disruption.

Shomaila Hashmi

Head, Client Engagement & Business Development

A seasoned Business Development professional with over 8 years of experience across the BPO and IT services landscape, Shomaila leads client engagement and growth initiatives.
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Shomaila Hashmi

Head, Client Engagement & Business Development

A seasoned Business Development professional with over 8 years of experience across the BPO and IT services landscape, Shomaila leads client engagement and growth initiatives. Her role focuses on identifying high-potential opportunities, strengthening client relationships, and building structured pathways for sustainable revenue expansion. She brings strong expertise in aligning sales strategies with operational capabilities, ensuring seamless delivery against client expectations. With a proven ability to enhance lead conversion through targeted team upskilling and process refinement, she drives measurable impact across the sales cycle. Known for her collaborative approach, Shomaila works closely with cross-functional teams to deliver value-led solutions, while securing and managing high-value outsourcing engagements from acquisition through to successful closure.

Saurav Dhamandha

Group Lead, Data Ops

Saurav Dhamandha

Group Lead, Data Ops

With over 10 years of experience in non-voice and back-end services, Saurav leads data operations and brings deep hands-on expertise in managing data-driven workflows that support business intelligence, product systems, and operational decision-making. In his role as Group Lead, Data Operations, Saurav has led teams across complex data functions, including Intent Scouts Proof-of-Intent (PoI) data verification and product data attribution. Known for his structured approach and attention to detail, Saurav plays a key role in strengthening backend operations and building dependable data pipelines that enable informed, reliable outcomes across the organisation.

Pinky Negi

Group Lead, Voice Ops

Pinky Negi

Group Lead, Voice Ops

With over 6 years of experience in tele-sales and call centre operations, Pinky leads voice-based delivery for fintech clients. She specialises in managing high-volume outreach programs that support growth, activation, and partner onboarding. As Group Lead, Voice Operations, Pinky heads telesales teams responsible for payment and verification API outreach, partner onboarding, activations, and UAT sign-offs. Her role sits at the intersection of sales execution and operational precision, ensuring smooth handovers from onboarding to go-live. Backed by postgraduate qualifications and hands-on leadership experience, Pinky has been enabling fintech partners to scale their outreach.

Mohit Mamgain

Project Supervisor

At the heart of daily operations, Mohit plays a critical role in keeping the company’s vision moving forward.
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Mohit Mamgain

Project Supervisor

At the heart of daily operations, Mohit plays a critical role in keeping the company’s vision moving forward. From supervising day-to-day processes to ensuring teams perform with consistency and accuracy, his focus is always on how work gets done and how it can be done better. With hands-on experience across operations, quality, and team leadership in the BPO space, he brings a strong understanding of processes and people, giving him a well-rounded perspective on performance, accountability, and scale. Backed by a strong academic foundation in Business Administration with a focus on Operations and Information Management and having led teams across a myriad of projects, this combination of formal operational training and real-world leadership experience allows him to contribute meaningfully to the company’s vision.

Sonam Singh

Team Leader

With experience spanning legal intelligence, e-commerce ecosystems, and AI-powered platforms, Sonam brings a sharp blend of data intelligence,
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Sonam Singh

Team Leader

With experience spanning legal intelligence, e-commerce ecosystems, and AI-powered platforms, Sonam brings a sharp blend of data intelligence, operational rigour, and people leadership to the teams she leads. She has contributed to large-scale legal and business data projects, as well as other high-impact initiatives for global brands such as Amazon and Walmart. As a Team Leader handling a myriad of projects, Sonam combines hands-on expertise with structured supervision, driving process improvements and enabling teams to deliver consistently at scale that support long-term business growth.

Arti Girotra

Director & CHRO

With over two decades of experience in retail sourcing, Arti brings deep industry insight across apparel, ..
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Arti Girotra

Director & CHRO

With over two decades of experience in retail sourcing, Arti brings deep industry insight across apparel, sportswear, fashion jewellery, and home furnishings. Having worked with leading Indian brands and global corporations, including managing sourcing and merchandising for international retailers such as Macy’s and Reebok India, she understands the complexities of large-scale retail operations end to end. At Altivio Connect, she plays a pivotal role in shaping both people and process, overseeing talent strategy, strengthening organisational culture, and building systems that support sustainable growth. Her contribution lies in aligning sourcing expertise with leadership vision, ensuring the organisation remains agile, compliant, and future-ready while delivering consistent value across every function.

Our Advisory Board

Prabhat Agarwal

Seasoned entrepreneur, Investor, Social Impact Champion

As the lead investor in early-stage social enterprises, he supports purpose-driven ventures like Altivio Connect.
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Prabhat Agarwal

Seasoned entrepreneur, Investor, Social Impact Champion

As the lead investor in early-stage social enterprises, he supports purpose-driven ventures like Altivio Connect. Earlier in his entrepreneurial journey, Prabhat co-founded WhoWhere.com, later acquired by Lycos, and founded Parsec, a leading CRM technology company. He holds a B.Tech from IIT Delhi and an MBA from IIM Ahmedabad and has been honored with the Significant Contribution to National Development Award by the IIT Delhi Alumni Association. He is also a charter member of TiE (The Indus Entrepreneurs). After a high-flying career across high-tech ventures and financial services, Prabhat turned his focus to social impact. His passion for urban poverty alleviation led him to co-found the SafeIndia initiative and seed the Raahgiri movement, India’s first sustained car-free citizen initiative.

Osama Manzar

Social entrepreneur, Author, Thought Leader

Having dedicated his life’s work to bridging India’s digital divide, Osama has led a sustained mission to dismantle information
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Osama Manzar

Social entrepreneur, Author, Thought Leader

Having dedicated his life’s work to bridging India’s digital divide, Osama has led a sustained mission to dismantle information barriers between rural India and the developed society through the Digital Empowerment Foundation (DEF). Osama has actively contributed to national policy and ecosystem-building efforts, serving as a Member of the Task Force on the Growth of IT, ITES, and Electronics Hardware Manufacturing, as well as the Working Group on e-Governance under the Ministry of Communications & IT, Government of India. He serves as Chairman of the Manthan Award South Asia for Digital Inclusion and Development and is the founder of the mBillionth Award South Asia A prolific author and thought leader, Osama has written extensively on digital inclusion and the internet economy with publications including “Development & Digital Inclusion: Cases from India & South Asia”, and others. He has also contributed globally as India’s e-Content Expert for the World Summit Award, and served as Jury Anchor and jury member for multiple international awards across South Asia and the Middle East. In 2002, he was awarded the prestigious Chevening–Young Indian IT Professional Programme Scholarship by the UK Foreign and Commonwealth Office, recognising his early leadership in the digital empowerment space.

Rajnesh D. Singh

Seasoned Entrepreneur, Public Speaker

With a career spanning entrepreneurship, infrastructure development, and ICT policy, Rajenesh has played a pivotal role in shaping how emerging and
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Rajnesh D. Singh

Seasoned Entrepreneur, Public Speaker

With a career spanning entrepreneurship, infrastructure development, and ICT policy, Rajenesh has played a pivotal role in shaping how emerging and developing markets engage with the evolving internet. An active advocate for open, resilient, and inclusive internet systems, Rajnesh has held influential positions within the global ICT community, including leadership roles with the Internet Society (ISOC) and the IPv6 Forum. He is a frequent speaker on internet technologies and digital policy, contributing thought leadership at regional and international forums. Rajnesh has founded and led multiple successful ventures across the technology and real estate sectors in the Asia–Pacific region. In parallel, he has held senior executive and advisory roles, consulting on communications and power infrastructure, project management, and business strategy for medium to large organisations. Deeply engaged with the Asia–Pacific internet community, Rajnesh was the founding Chair of ICANN’s Asia Pacific Regional At-Large Organisation (APRALO) and has also served as Chair of the Pacific Islands Chapter of ISOC and the IPv6 Forum. His work in the region has focused on ICT policy development, training, and capacity building, including the design and delivery of programmes in collaboration with United Nations agencies.

Dr. Beena Upadhyay

Having moved to Delhi from the Almora district of Uttarakhand in her early years, Dr. Beena went on to pursue her MBBS and MD in Gynaecology from the prestigious Maulana Azad Medical College (MAMC), Delhi, one of India’s most respected medical institutions. At a stage when many of her peers chose high-profile roles in leading private hospitals, Dr. Beena made a deliberate and defining choice. She declined lucrative appointments to serve in the public healthcare system, joining Govind Ballabh Pant Hospital in Old Delhi. There, she worked in the Department of Gynaecology, catering largely to women from the densely populated walled city areas, many from conservative, economically disadvantaged backgrounds within the Muslim minority community. For over a decade, Dr. Beena dedicated some of the most formative years of her professional life to this community. Beyond clinical care, she became a quiet advocate for hygiene, women’s health awareness, empowerment, and family planning, working patiently within deeply traditional settings to bring about lasting change.

Contact Us

Seasoned professionals with over a century of collective industry experience.

Our Management Team

Biplab Saha

Pankaj Thapliyal

Balbir Negi

Shomaila Hashmi

Saurav Dhamandha

Pinky Negi

Mohit Mamgain

Sonam Singh

Arti Girotra

Our Advisory Board

Prabhat Agarwal

Osama Manzar

Rajnesh D. Singh

Dr. Beena Upadhyay

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