Driving Dealer Onboarding and Assisted Bidding for Digital Vehicle Auctions
Overview:
A leading digital auction platform for pre-owned and bank-repossessed vehicles engaged Altivio Connect to strengthen dealer onboarding and improve participation across its online auction ecosystem. The objective was to increase dealer confidence, simplify onboarding processes, and drive active bidding behaviour on the platform.
Approach:
- Built a dedicated dealer support team focused on onboarding, education, and auction assistance
- Designed consultative outreach programs to address dealer concerns around subscription fees and platform ROI
- Simplified registration and payment assistance workflows to reduce onboarding friction
- Enabled guided support during auctions to improve dealer confidence and bidding participation
- Established ongoing engagement processes to encourage repeat participation across auction cycles.
Execution:
- Educated dealers on platform benefits including bidding transparency and access to pre-bid vehicle information
- Assisted users with auction registration and escrow-based EMD deposit processes
- Guided dealers on bidding strategies, participation workflows, and auction processes
- Provided real-time support during live auctions to address operational queries and participation challenges
- Conducted follow-ups to strengthen engagement and improve auction readiness.
Impact:
- Improved dealer participation and bidding readiness across digital auctions
- Reduced post-bid drop-offs by 35% through assisted onboarding and live support operations
- Strengthened dealer confidence in digital auction participation and transaction processes.