Call Centre

Building Rural Entrepreneur Networks for Agri-Input Distribution Overview: A fast-growing agritech platform engaged Altivio Connect to strengthen its last-mile distribution network by onboarding Village Level Entrepreneurs (VLEs) across rural markets. The platform provides farmers with access to agri-inputs, advisory services, and market linkages through digitally enabled local entrepreneurs. Approach: Built a dedicated outreach and enrollment team focused on rural entrepreneur activation Designed value-led engagement strategies to improve enrollment quality and reduce drop-offs from field-driven campaigns Addressed barriers related to digital literacy, internet usage, and operational understanding through simplified communication Educated prospective entrepreneurs on income opportunities and long-term earning potential within the program Enabled assisted enrollment workflows to accelerate onboarding and training participation. Execution: Conducted outreach to rural entrepreneurs including equipment renters, transport providers, and local service operators Educated candidates on program benefits, operational processes, and revenue opportunities Identified and enrolled interested participants into upcoming training batches Assisted candidates with onboarding formalities and training fee payment processes Conducted structured follow-ups to improve enrollment completion and participation readiness. Impact: Achieved a 30% increase in lead-to-enrollment conversion rates Reduced enrollment timelines from 12 days to 5 days Lowered cost per enrollment by 25–30% compared to field-led onboarding models Strengthened the client’s rural distribution and service delivery network through scalable digital outreach operations.

Reactivating Domestic Workers and Scaling Referral-Led Onboarding Overview: A leading domestic worker hiring platform engaged Altivio Connect to reactivate inactive worker profiles and strengthen workforce supply through referral-led onboarding initiatives. The platform connects households with maids, cooks, babysitters, and other home service professionals across multiple cities. Approach: Built a dedicated workforce engagement team focused on worker reactivation and onboarding support Designed targeted outreach campaigns to reconnect with inactive workers and improve platform participation Created awareness-led communication around earning opportunities, job reliability, and platform benefits Enabled assisted onboarding workflows to improve KYC completion and profile activation rates Implemented structured referral engagement programs to expand worker acquisition through existing networks. Execution: Reached out to inactive domestic workers through calling and follow-up campaigns Educated workers on available job opportunities, earning potential, and platform processes Drove referral-based onboarding initiatives to increase workforce supply organically Assisted workers with KYC verification, profile setup, and onboarding documentation Captured detailed worker information to improve job matching accuracy and fulfillment efficiency Conducted ongoing engagement and follow-ups to accelerate activation and onboarding completion. Impact: Reactivated 5,000+ inactive worker profiles Generated 2,000+ referral-led onboarding leads Achieved over 90% KYC completion rates through assisted onboarding support Reduced worker activation timelines by 40% Improved workforce availability and job fulfillment readiness across the platform.

Scaling Driver Recruitment and Onboarding for Fleet Operations Overview: A leading fleet management company in India engaged Altivio Connect to strengthen driver recruitment and onboarding operations across Delhi and Mumbai. The company operates a fleet of 20,000+ vehicles across major metros and serves as one of the largest fleet partners for ride-hailing platforms in the country. Approach: Built a high-volume recruitment and onboarding support team focused on driver acquisition and activation Designed telecalling-led outreach programs to improve lead conversion without increasing marketing spends Enabled assisted onboarding workflows to streamline documentation, verification, and cab allocation processes Reduced dependency on field-driven recruitment by shifting key onboarding stages to remote support operations Implemented structured coordination processes between recruitment, verification, and fleet allocation teams. Execution: Managed the end-to-end recruitment lifecycle from driver outreach to vehicle allocation Provided drivers with information on current incentives, offers, and eligibility criteria Conducted driving license verification and coordinated pre-onboarding documentation processes Collected online payments related to bookings prior to driver visits to stockyards Coordinated cab allotment after security deposits and physical verification of required documents Enabled same-day onboarding support through pre-arrival process management. Impact: Reduced customer acquisition costs by 8% through improved lead conversion efficiency Enabled faster onboarding through streamlined documentation and verification support Reduced dependency on field operations, resulting in a 30% reduction in feet-on-street headcount Improved recruitment scalability without increasing advertising expenditure.

Driving Dealer Onboarding and Assisted Bidding for Digital Vehicle Auctions Overview: A leading digital auction platform for pre-owned and bank-repossessed vehicles engaged Altivio Connect to strengthen dealer onboarding and improve participation across its online auction ecosystem. The objective was to increase dealer confidence, simplify onboarding processes, and drive active bidding behaviour on the platform. Approach: Built a dedicated dealer support team focused on onboarding, education, and auction assistance Designed consultative outreach programs to address dealer concerns around subscription fees and platform ROI Simplified registration and payment assistance workflows to reduce onboarding friction Enabled guided support during auctions to improve dealer confidence and bidding participation Established ongoing engagement processes to encourage repeat participation across auction cycles. Execution: Educated dealers on platform benefits including bidding transparency and access to pre-bid vehicle information Assisted users with auction registration and escrow-based EMD deposit processes Guided dealers on bidding strategies, participation workflows, and auction processes Provided real-time support during live auctions to address operational queries and participation challenges Conducted follow-ups to strengthen engagement and improve auction readiness. Impact: Improved dealer participation and bidding readiness across digital auctions Reduced post-bid drop-offs by 35% through assisted onboarding and live support operations Strengthened dealer confidence in digital auction participation and transaction processes.

Driving Device Adoption and Patient Support for Diabetes Care Solutions Overview: A medtech startup specializing in home-based cardiovascular testing and diabetes care devices engaged Altivio Connect to support rapid user growth and strengthen patient engagement. The devices enable remote diagnostics and monitoring, helping healthcare providers deliver proactive patient management and continuous care. Approach: Built a dedicated patient support and engagement team to manage onboarding, education, and ongoing assistance Designed structured support workflows to handle increased volumes of first-time user queries Developed awareness and guidance programs to improve patient confidence in Continuous Glucose Monitoring (CGM) adoption Enabled proactive engagement initiatives to encourage continued usage of device features and consumable reorders Established referral-led engagement support to strengthen product adoption and repeat usage. Execution: Guided patients through device setup, onboarding, and usage processes Educated users on CGM benefits, monitoring practices, and feature utilization Provided ongoing support to encourage active and continued usage of all device functionalities Managed re-orders for consumables and recurring patient requirements Supported referral-driven outreach initiatives to encourage device adoption among prospective users. Impact: Improved overall product adoption and patient engagement levels Achieved active feature usage among 85% of device users Increased consumable sales by 3x through sustained engagement and reorder management Delivered a 50% increase in repeat orders Enhanced overall patient experience and long-term adoption of the platform.

Streamlining Merchant Onboarding and Real-Time Support for Fintech APIs Overview: An RBI-regulated fintech company offering banking and payment APIs engaged Altivio Connect to strengthen partner onboarding and technical support operations across its nationwide merchant and partner ecosystem. The platform supports multiple financial service use cases including payouts, collections, AEPS, micro-ATMs, UAN verifications, and KYC tokenization. Approach: Built a dedicated support team to manage real-time troubleshooting and partner assistance across extended operational hours Established structured support workflows to handle onboarding, transaction failures, and escalation management Enabled seamless coordination between L1 support operations and internal engineering teams for faster issue resolution Implemented ticket tracking and partner communication processes to improve transparency and service reliability Focused on proactive support delivery to strengthen partner confidence and reduce churn Execution: Provided 18-hour support coverage through inbound calls and chat-based assistance Supported partner onboarding and API integration-related queries Delivered L1 troubleshooting for transaction failures and operational issues Raised and coordinated L2 escalation tickets with coding and engineering teams where required Managed ticket tracking, follow-ups, and closure communication with partners Impact: Achieved a 90% first-level issue resolution rate Improved customer satisfaction scores from 2 to 4.5 Reduced partner churn by 15% through faster and more reliable support operations Strengthened overall partner experience across the fintech ecosystem

Driving Chemist Onboarding and Digital Adoption for a Pharmatech Platform Overview: A pharmatech platform focused on digitizing the pharmaceutical supply chain engaged Altivio Connect to accelerate chemist onboarding across new territories in Central and Western India. The platform integrates with pharma distributor ERPs to provide chemists with real-time inventory visibility and direct ordering capabilities. Approach: Built a structured outreach program combining tele-calling and digital engagement to support market expansion Designed awareness-led communication strategies tailored for chemists transitioning from traditional distributor relationships Enabled assisted onboarding and sales support to improve platform adoption in newly launched territories Worked alongside field sales teams to strengthen engagement, repeat usage, and order continuity Implemented follow-up workflows to encourage sustained platform participation and reorder behaviour. Execution: Reached out to chemists through targeted calling and messaging campaigns across new cities and regions Introduced platform benefits including pricing visibility, operational convenience, and ordering efficiency Assisted chemists with app downloads, onboarding, and registration processes Supported users with order placement assistance and query resolution Conducted continuous follow-ups to drive repeat usage and long-term engagement with the platform. Impact: Onboarded 6,000+ chemists across new cities in Madhya Pradesh and Maharashtra Enabled field sales teams to achieve an 80% reorder rate among onboarded chemists Reduced new territory rollout costs by 25% through digitally driven outreach and onboarding operations Accelerated awareness and adoption in markets traditionally dependent on offline distributor relationships.

Driving Digital Adoption for a Tire Management SaaS Platform Overview: A digital tyre lifecycle management platform engaged Altivio Connect to onboard truck fleet owners and operators onto its SaaS ecosystem. The platform enables users to track tyre health, manage warranties, optimize replacements, and improve operational visibility across fleet operations. Approach: Built a dedicated onboarding and support team focused on fleet operator activation Designed simplified outreach and communication strategies tailored for users with low digital familiarity Conducted consultative product demonstrations to showcase operational and cost management benefits Established assisted onboarding workflows to reduce app setup and registration drop-offs Implemented structured follow-up programs to drive continued platform adoption and usage Execution: Collected and validated fleet owner data to support targeted outreach campaigns Engaged fleet operators through calls and WhatsApp-based communication Conducted app demonstrations highlighting tyre tracking, warranty management, and replacement workflows Assisted users with app downloads, registration, and onboarding processes in real time Provided troubleshooting support for onboarding and technical issues Continuous follow-ups to encourage regular platform usage and feature adoption Impact: Activated 1,800+ fleet operators with an onboarding conversion rate of approximately 35–40% Reduced onboarding drop-offs by 45% through real-time support assistance Improved user retention by 30% through structured engagement and follow-up programs Achieved 2–3x higher onboarding productivity per agent without requiring field deployment.

Driving Paid Subscription Conversions for a Leading B2B Marketplace Overview: A leading B2B marketplace in India engaged Altivio Connect to improve conversions from free supplier listings to paid subscriptions across tier-2 cities in North and East India. The platform aimed to strengthen monetization while improving supplier engagement and listing quality across manufacturing, trading, and service categories. Approach: Built a dedicated inside sales team focused on supplier activation and subscription conversions Designed ROI-led outreach campaigns tailored for price-sensitive and digitally underserved markets Conducted product demonstrations and consultation-led conversations to educate suppliers on premium listing benefits Supported suppliers with catalog enhancement and search-optimized product listings to improve visibility Established structured follow-up and post-onboarding support workflows to strengthen trust and long-term engagement. Execution: Reached out to free-listed suppliers through targeted outbound calling campaigns Conducted online meetings showcasing premium features, visibility advantages, and buyer lead opportunities Demonstrated platform ROI using live buyer enquiry examples and lead generation insights Supported pricing discussions and negotiated promotional offers for premium subscriptions Created optimized product catalogs and improved listing quality for better marketplace discoverability Provided post-activation support to help suppliers manage paid leads and respond to buyer enquiries effectively. Impact: Achieved a 45% increase in conversions from free to paid listings Improved catalog quality, resulting in an 8% month-on-month increase in buyer leads for suppliers Reduced refund requests by 80% through proactive onboarding and post-activation support Strengthened supplier engagement and long-term platform adoption.

Building a Verified Recycler Network for Industrial Scrap Auctions Overview: A waste management company providing EPR-compliant recycling solutions for manufacturing units across India was looking to strengthen participation in its online industrial scrap auctions. While digital campaigns were generating significant interest from recyclers and traders, a large portion of prospective bidders were dropping off before completing registration and participating in auctions. Approach: Built a dedicated outreach and bidder support team to engage prospective recyclers and traders Conducted assisted onboarding to help users complete portal registration and documentation requirements Educated bidders on the benefits of sourcing scrap directly from industrial units through online auctions Established structured communication workflows to manage bidder queries and auction participation support Enabled continuous follow-ups to improve repeat participation and bidder retention Execution: Handled inbound and outbound interactions related to upcoming auctions, material specifications, and bidding processes Coordinated sharing of scrap details, reserve pricing information, and inspection support for interested bidders Verified bidder documentation including GST registrations and regulatory certifications before auction participation Provided real-time support during live auctions to assist bidders through the process Maintained ongoing engagement with buyers to encourage participation in future auctions Impact: Built a verified network of 5,000+ active bidders across multiple scrap categories Improved bidder onboarding and participation through concierge-style support operations Increased auction participation, leading to improved price realization for industrial scrap sellers Strengthened repeat engagement and long-term participation from recyclers and traders